Asp/cacd Hotline Operator
Position Number:
22169000County:
PulaskiPosting End Date:
08/03/2023Anticipated Starting Salary:
31545The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.
This is a Safety Sensitive position.
If you are requesting veteran's preference, please include your DD214.
The hotline is operated 24 hours a day - 7 days a week with operators specially trained to process reports of Child Maltreatment.
Position InformationClass Code:
T074CGrade:
GS04FLSA Status:
NON-EXEMPTSalary Range:
$29,046.
00 - $42,117.
00SummaryThe Arkansas State Police/Crimes Against Children Division (ASP/CACD) Hotline Operator is responsible for the receipt, computerized input, initial determination of validity of allegations presented, and appropriate distribution of received child abuse allegations.
This position is governed by state and federal laws and agency policy.
FunctionsReceives allegations of child abuse and enters information into the Children's Reporting and Information System (CHRIS) and forwards the allegations to the appropriate agency, as established by interagency agreement and protocol, for investigation.
Interviews caller with pre-established questions to gather complete and accurate information, in order to evaluate the information for determination of further activity, in accordance with state law.
Makes computerized, facsimile, and telephonic notifications to various entities of allegations and information received.
Communicates with the general public, law enforcement entities, elected officials, education personnel, medical personnel, and other mandated reporters to provide information.
Performs other duties as assigned.
DimensionsCan expect to be assigned to any eight hour work period in a 24 hour day; and any five consecutive days in a seven day workweek, regardless of weekends or legal holidays.
Knowledge, Skills and AbilitiesKnowledge of personal computers and Windows-based programs.
Knowledge of communication skills, interviewing techniques, and factual documentation procedures.
Ability to understand and prepare written and oral information.
Ability to apply laws, regulations, and protocols in the evaluation and determination of information received.
Minimum QualificationsThe formal education equivalent of a high school diploma; plus, two years of customer service-related experience.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
LicensesNoneThe State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:
Little Rock Recommended Skills Customer Service Ethics Human Resources Information Systems Law Enforcement Professional Attitude Estimated Salary: $20 to $28 per hour based on qualifications.
22169000County:
PulaskiPosting End Date:
08/03/2023Anticipated Starting Salary:
31545The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.
This is a Safety Sensitive position.
If you are requesting veteran's preference, please include your DD214.
The hotline is operated 24 hours a day - 7 days a week with operators specially trained to process reports of Child Maltreatment.
Position InformationClass Code:
T074CGrade:
GS04FLSA Status:
NON-EXEMPTSalary Range:
$29,046.
00 - $42,117.
00SummaryThe Arkansas State Police/Crimes Against Children Division (ASP/CACD) Hotline Operator is responsible for the receipt, computerized input, initial determination of validity of allegations presented, and appropriate distribution of received child abuse allegations.
This position is governed by state and federal laws and agency policy.
FunctionsReceives allegations of child abuse and enters information into the Children's Reporting and Information System (CHRIS) and forwards the allegations to the appropriate agency, as established by interagency agreement and protocol, for investigation.
Interviews caller with pre-established questions to gather complete and accurate information, in order to evaluate the information for determination of further activity, in accordance with state law.
Makes computerized, facsimile, and telephonic notifications to various entities of allegations and information received.
Communicates with the general public, law enforcement entities, elected officials, education personnel, medical personnel, and other mandated reporters to provide information.
Performs other duties as assigned.
DimensionsCan expect to be assigned to any eight hour work period in a 24 hour day; and any five consecutive days in a seven day workweek, regardless of weekends or legal holidays.
Knowledge, Skills and AbilitiesKnowledge of personal computers and Windows-based programs.
Knowledge of communication skills, interviewing techniques, and factual documentation procedures.
Ability to understand and prepare written and oral information.
Ability to apply laws, regulations, and protocols in the evaluation and determination of information received.
Minimum QualificationsThe formal education equivalent of a high school diploma; plus, two years of customer service-related experience.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
LicensesNoneThe State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:
Little Rock Recommended Skills Customer Service Ethics Human Resources Information Systems Law Enforcement Professional Attitude Estimated Salary: $20 to $28 per hour based on qualifications.
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