Program Analyst
Summary The primary purpose of the Program Analyst (Access & Clinic Practice Management) is to provide assistance and support to all clinical services in the facility as it relates to access to care and is responsible for Primary Care, Mental Health, Surgery, Medicine or Ancillary ambulatory clinic oversight and integration into an efficient Clinic Practice Management model and ensure an exceptional Veteran patient experience to ensure efficient/effective management of the clinic.
Responsibilities This is an open continuous announcement until September 29, 2023.
Qualified applicants will be considered and referred as vacancies become available.
Duties of the Program Analyst, but not limited:
Provides assistance and support to the GPM and to all clinical services in the facility as it relates to access to care.
Manages and/or prepares responses to correspondence in an organization and provides recommendations to strategic decisions that affect the overall access to clinical operations including outpatient, inpatient, intensive care, emergency, surgery, specialty, ancillary and rehabilitation services.
Assesses health care professionals, patients' health informatics needs; characterizes, evaluates and refines clinical processes; develops, implement and refine clinical decision support systems and participate in the procurement, customization, implementation, management, evaluation and continuous improvement of access and clinical programs and systems.
Reviews and evaluates assigned processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through local GPM group and supervisor; reports to supervisor (GPM) and access leadership in the facility, as assigned and incorporates best practices to help improve patient access to care ensuring that standards are met within assigned services.
Works independently with personnel at the facility, CBOCs, etc.
, to implement local, national and VISN standards, and reports or addresses administrative process/system issues and other areas of concern.
Provides administrative program advice for clinical outpatient care support services to include interpreting policies, making recommendations for local policies, assisting managers in defining administrative requirements.
Identifies and recommends improvements to optimize clinic management processes, access strategies, and make-buy decisions through analysis of in-house and non-VA provided care.
Establishes system-wide training plans to optimize local use, supports the local clinic management system based on national requirements and proposes improvements to GPM regarding national training curriculum for onboarding and sustainment activities.
Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care; makes recommendations to managers regarding allocation of resources, including potential use of community care options.
Collaborates with staff from other facilities and to work on higher level project groups to review and make recommendations for facility and/or VISN level policies, procedures, systems, requirements, documents, and business or access analysis initiatives.
Establishes and maintain good relations with various groups and organizations, including other medical centers, medical societies, medical schools, colleges and universities, accrediting agencies, public health officials and organizations, volunteer work groups, and the community at large.
Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed.
Satisfactory knowledge in a wide variety of computer and data management packages and VA databases including those such as Clinic Practice Management Dashboard, VISTA, CPRS, Clinic Access Index, Access Glide Path, SAIL, SPARQ, SHEP, Pyramid.
Uses CPRS, VISTA GUI, and VISTA programs.
Pulls Consult Reports for Pending, Active, and Scheduled.
Work Schedule:
Monday - Friday, 7:
30 am - 4:
00 pm or 8:
00 am - 4:
30 pm (subject to change based on the needs of the agency) Virtual:
This is not a virtual position.
Position Description/PD#:
Program Analyst/PD04615A Relocation/Recruitment Incentives:
Not authorized Permanent Change of Station (PCS):
Not authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2023.
Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-9 position you must have served 52 weeks at the GS-7.
The grade may have been in any occupation, but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or educationas described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
Demonstrates work experience using qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and healthcare programs; - Possess Healthcare Informatics knowledge in the use of clinical software packages; - Thorough in-depth knowledge of the clinical environment (including practices, procedures, policies, strengths and weaknesses in order to effectively use data to track and manage patient care); - Tracking and analyzing clinical programs for the purpose of improving processes and identify problem areas; and - Utilizing computers and applicable databases/software for statistical purposes and managing information - Excellent customer service skills and ability to multitask - Trains, develops, coordinates and provides training to staff.
NOTE:
Experience must be fully documented on your resume to be creditable and must include job title, duties, month and year start/end dates AND hours worked per week.
OR, Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.
B.
or J.
D.
, if related.
(Transcripts required).
OR, Combination:
Applicants may also combine education and experience to qualify at this level.
You must have an combination of specialized experience and education beyond 1 full year of graduate level education and specialized experience as described above.
This education and experience must have provided the knowledge, skills, and abilities to do the work of the position (Transcripts required).
You will be rated on the following Competencies for this position:
Administration and Management Attention to Detail Communications Computer Skills Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
Performance of the incumbent's duties may require extensive walking per day to meet with the facility managers and other clinic personnel.
Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via automotive vehicle.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified:
applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http:
//www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Recommended Skills Administration Attention To Detail Automotive Industry Business Process Improvement Clinical Decision Support Systems Clinical Works Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities This is an open continuous announcement until September 29, 2023.
Qualified applicants will be considered and referred as vacancies become available.
Duties of the Program Analyst, but not limited:
Provides assistance and support to the GPM and to all clinical services in the facility as it relates to access to care.
Manages and/or prepares responses to correspondence in an organization and provides recommendations to strategic decisions that affect the overall access to clinical operations including outpatient, inpatient, intensive care, emergency, surgery, specialty, ancillary and rehabilitation services.
Assesses health care professionals, patients' health informatics needs; characterizes, evaluates and refines clinical processes; develops, implement and refine clinical decision support systems and participate in the procurement, customization, implementation, management, evaluation and continuous improvement of access and clinical programs and systems.
Reviews and evaluates assigned processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through local GPM group and supervisor; reports to supervisor (GPM) and access leadership in the facility, as assigned and incorporates best practices to help improve patient access to care ensuring that standards are met within assigned services.
Works independently with personnel at the facility, CBOCs, etc.
, to implement local, national and VISN standards, and reports or addresses administrative process/system issues and other areas of concern.
Provides administrative program advice for clinical outpatient care support services to include interpreting policies, making recommendations for local policies, assisting managers in defining administrative requirements.
Identifies and recommends improvements to optimize clinic management processes, access strategies, and make-buy decisions through analysis of in-house and non-VA provided care.
Establishes system-wide training plans to optimize local use, supports the local clinic management system based on national requirements and proposes improvements to GPM regarding national training curriculum for onboarding and sustainment activities.
Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care; makes recommendations to managers regarding allocation of resources, including potential use of community care options.
Collaborates with staff from other facilities and to work on higher level project groups to review and make recommendations for facility and/or VISN level policies, procedures, systems, requirements, documents, and business or access analysis initiatives.
Establishes and maintain good relations with various groups and organizations, including other medical centers, medical societies, medical schools, colleges and universities, accrediting agencies, public health officials and organizations, volunteer work groups, and the community at large.
Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed.
Satisfactory knowledge in a wide variety of computer and data management packages and VA databases including those such as Clinic Practice Management Dashboard, VISTA, CPRS, Clinic Access Index, Access Glide Path, SAIL, SPARQ, SHEP, Pyramid.
Uses CPRS, VISTA GUI, and VISTA programs.
Pulls Consult Reports for Pending, Active, and Scheduled.
Work Schedule:
Monday - Friday, 7:
30 am - 4:
00 pm or 8:
00 am - 4:
30 pm (subject to change based on the needs of the agency) Virtual:
This is not a virtual position.
Position Description/PD#:
Program Analyst/PD04615A Relocation/Recruitment Incentives:
Not authorized Permanent Change of Station (PCS):
Not authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2023.
Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-9 position you must have served 52 weeks at the GS-7.
The grade may have been in any occupation, but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or educationas described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
Demonstrates work experience using qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and healthcare programs; - Possess Healthcare Informatics knowledge in the use of clinical software packages; - Thorough in-depth knowledge of the clinical environment (including practices, procedures, policies, strengths and weaknesses in order to effectively use data to track and manage patient care); - Tracking and analyzing clinical programs for the purpose of improving processes and identify problem areas; and - Utilizing computers and applicable databases/software for statistical purposes and managing information - Excellent customer service skills and ability to multitask - Trains, develops, coordinates and provides training to staff.
NOTE:
Experience must be fully documented on your resume to be creditable and must include job title, duties, month and year start/end dates AND hours worked per week.
OR, Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.
B.
or J.
D.
, if related.
(Transcripts required).
OR, Combination:
Applicants may also combine education and experience to qualify at this level.
You must have an combination of specialized experience and education beyond 1 full year of graduate level education and specialized experience as described above.
This education and experience must have provided the knowledge, skills, and abilities to do the work of the position (Transcripts required).
You will be rated on the following Competencies for this position:
Administration and Management Attention to Detail Communications Computer Skills Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
Performance of the incumbent's duties may require extensive walking per day to meet with the facility managers and other clinic personnel.
Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via automotive vehicle.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified:
applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http:
//www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Recommended Skills Administration Attention To Detail Automotive Industry Business Process Improvement Clinical Decision Support Systems Clinical Works Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
