Help Desk Analyst II
Title:
Help Desk Analyst II Location:
19th Medical Group, Little Rock Air Force Base (1090 Arnold Drive, Little Rock Air Force Base, AR, 72099) On site Who We Are:
Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to- end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
Our customers hail from a diverse, ever-growing list of industries.
We work with small startups, hypergrowth companies, and some of the largest enterprises.
Position Overview:
The Help Desk Analyst II will provide help desk support, during core business hours, incidents, and maintenance windows.
The Help Desk Analyst II will provide support for hours outside of that period to handle urgent issues or system problems as needed.
Responsibilities:
Research and resolve tickets Resolve issues that require specialized training and experience in system operations and the use of system administration tools Perform trend analysis of reported incidents in accordance with established SOPs Ensure timely resolution of incidents(in accordance with Performance Objectives) and provide detailed information into the knowledge management system Requirements:
2
years of Help Desk experience CompTIA A
Must be U.
S.
Citizen Must have a public trust clearance Additional Info/Benefits Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided.
Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well! 401k with 100% matching up to 6% Highly competitive PTO Great health Insurance with large network of providers Medical, Dental and Vision Life insurance, and short
long term disability Industry-Leading Weekly Pay Schedule Home office & equipment plan Recommended Skills Help Desk Knowledge Management Maintenance System Administration Research Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
Help Desk Analyst II Location:
19th Medical Group, Little Rock Air Force Base (1090 Arnold Drive, Little Rock Air Force Base, AR, 72099) On site Who We Are:
Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to- end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
Our customers hail from a diverse, ever-growing list of industries.
We work with small startups, hypergrowth companies, and some of the largest enterprises.
Position Overview:
The Help Desk Analyst II will provide help desk support, during core business hours, incidents, and maintenance windows.
The Help Desk Analyst II will provide support for hours outside of that period to handle urgent issues or system problems as needed.
Responsibilities:
Research and resolve tickets Resolve issues that require specialized training and experience in system operations and the use of system administration tools Perform trend analysis of reported incidents in accordance with established SOPs Ensure timely resolution of incidents(in accordance with Performance Objectives) and provide detailed information into the knowledge management system Requirements:
2
years of Help Desk experience CompTIA A
Must be U.
S.
Citizen Must have a public trust clearance Additional Info/Benefits Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided.
Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well! 401k with 100% matching up to 6% Highly competitive PTO Great health Insurance with large network of providers Medical, Dental and Vision Life insurance, and short
long term disability Industry-Leading Weekly Pay Schedule Home office & equipment plan Recommended Skills Help Desk Knowledge Management Maintenance System Administration Research Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
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